Norman is a clerk at a hotel in Santa Barbara. When Lars Ewing, Lindsay Leikin and the SBPD visit the hotel hot on the trail of counterfeiter Steven Grabinski and want to know who among the hotel's guests paid with cash or traveler's checks, Norman says that it would be easier to ask who didn't given that his guests are mostly European tourists and foreign credit card companies charge quite a lot. However, when Shawn tells him that their target must be isolated in one of the less desirable rooms that doesn't face the ocean, Norman quickly finds the room that meets all their requirements, which turns out to be the right room.